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Give shoppers a way to ask, connect eligible abandoned checkouts to a conversation and learn from the questions your customers bring to the phone.
A phone agent adds value when it completes a useful job for your customer. The five reasons below connect Ava's capabilities to practical store workflows, with an implementation check for each one.
Use this as a setup guide rather than a promise of a particular conversion lift. Start with the question your store receives most, test the answer and expand the workflow after reviewing real conversations.
A shopper comparing two products needs a useful answer while making the decision. Ava gives the store a dedicated number with 24/7 inbound support, drawing on the product and policy information you provide. A furniture buyer, for example, can ask about the delivery arrangements and follow up on an unclear detail.
Make the number easy to find near your product information and contact page. Keep written answers available for shoppers who prefer reading. The phone line adds a way to discuss the question out loud.
Implementation check: test three current catalog questions and one exception. Confirm the answer agrees with the store's policy and that a request needing personal help has a clear next step.
A checkout reminder brings an order back to mind. During a phone conversation, the shopper can explain the concern behind the unfinished purchase. Ava's Recover plan supports abandoned-checkout calls and checkout links by text, including discounts approved by the merchant.
For a hypothetical subscription shopper, the concern is the timing of the next order. Clarifying the schedule addresses that question. If an approved offer is appropriate, explain its conditions before sending the link.
Implementation check: confirm call and text eligibility, consent, offer rules and the destination link. Use the conversation to help the customer decide; do not assume every abandoned checkout should receive a call.
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After the sale, the customer wants to know where the parcel is. Ava can look up an order and text tracking information during the call. That gives the caller something they can open again without starting a separate email exchange.
Keep the distinction between a tracking update and a delivery promise. A carrier status should be explained accurately. An exception such as a missing parcel can require the store's support process.
Implementation check: test the order-identification process with non-identifying demonstration data. Verify which information the caller receives and where a delivery issue is routed. Measure resolved requests alongside follow-up contacts so ticket reduction is not assumed from call volume alone.
Recordings and downloadable transcripts let you review the language customers use. A repeated question about dimensions points to product-page clarity. Uncertainty about the next subscription charge suggests that the terms need more explanation.
Create a weekly review with a small sample of conversations. Tag the question, whether the answer was useful and the page or process that needs work. Remove identifying details before sharing excerpts beyond the people who need them.
Implementation check: convert one concern into a specific page improvement and one proposed ad angle. Record what you changed and evaluate the response. A transcript gives you a grounded idea to test; it does not establish that the new creative will win.
Ava takes no commission on recovered revenue. Your costs still include the subscription, applicable usage and any incentive your store offers. That makes the plan and calling volume part of the decision, rather than an afterthought.
Evaluate recovered orders after discounts, returns and operating costs. Record the attribution window and distinguish an order following a call from an order caused by it. A comparison group receiving your existing follow-up helps you assess incremental value.
Implementation check: agree on the cost calculation before expanding outbound volume. Keep app installs, trial starts, completed orders and paid Ava subscriptions separate in your reporting.
Support is $29/month with 100 included minutes, then $0.10 per additional minute. Recover adds outbound follow-up at $99/month with 400 minutes, then $0.08 per additional minute.
Both plans offer a seven-day free trial. Ava takes zero commission on recovered revenue.
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Yes. Support starts at $29 per month with 100 included minutes and $0.10 per additional minute. Review the current plan terms before installation.
Yes. Ava supports call recordings and downloadable transcripts. Review them to improve answers, product information and proposed campaign messages.
No. Results depend on customer demand, store information, eligibility, the offer and implementation. Test the workflow and measure completed outcomes.