Last Updated: 08/16/25
Ava AI Nexus LLC (“we,” “our,” “us”) values the privacy of our merchants and their customers. This Privacy Policy explains how our Shopify app, Ava AI, collects, uses, and protects information when you install or use our service.
By installing or using Ava AI, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
From Merchants:
Phone numbers of inbound callers to your store’s Ava AI number.
We do not collect merchant personal details (such as name, email, or phone) except what is necessary to operate the app.
We may use standard web tracking technologies (e.g., cookies, pixels) for analytics and service functionality.
From Merchant Customers:
Customer order information from Shopify where relevant to providing our service (e.g., verifying orders via AI phone support).
We do not store customer names, emails, mailing addresses, or payment information.
2. How We Use Information
We use collected information solely to:
Operate and provide the Ava AI service.
Process inbound customer calls for merchants.
Improve our app’s performance and features.
We do not sell or rent personal information to third parties.
3. Data Sharing
We do not share collected data with any third parties, except:
As required by law or legal process.
To comply with Shopify’s requirements for app functionality.
We do not use your data for advertising or marketing purposes.
4. Data Retention
We retain collected information only as long as necessary to fulfill the purposes described in this policy or as required by law. When data is no longer needed, it will be securely deleted.
5. Data Security
We use industry-standard safeguards to protect information, including:
Secure servers and encrypted connections.
Access controls to prevent unauthorized access.
While we take reasonable precautions, no method of transmission or storage is 100% secure.
6. Merchant & Customer Rights
You have the right to:
Request access to the data we have collected about you.
Request correction, deletion, or export of your data.
We comply with Shopify’s App Data Deletion Policy. To request data deletion, please contact us at support@avasales.ai.
7. CCPA Compliance (California Residents)
If you are a California resident, you have the right to:
Know what personal data we collect.
Request deletion of your personal data.
Opt-out of the sale of your personal data (note: we do not sell personal data).
To exercise your CCPA rights, contact support@avasales.ai.
8. Children’s Privacy
Our app is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Ava AI Nexus LLC
30 N Gould St, Sheridan, WY 82801
Email: support@avasales.ai
United States