Your support team has signed off, but shoppers can still reach your checkout. Open your store on your phone and find the fastest way to ask a question before buying.
If that path ends at a contact form, the customer has to leave the buying decision unfinished. Your ad has already done its job. You have paid to bring a shopper this far, and now the next step depends on an answer.
A phone number puts a conversation within reach. With Ava, an AI agent answers that line around the clock, using your store’s product information, orders, and policies.
A customer’s hesitation deserves an answer while the cart is still open.
Take a furniture shopper choosing a sofa. The dimensions are on the page, but they want to confirm the delivery arrangements before placing a large order. Sending another discount does not explain what happens when the truck arrives.
For a supplement brand, the question can be as straightforward as the serving size or ingredients listed on the label. A clothing customer wants to understand the exchange policy before ordering two sizes.
These are examples, but they point to a practical place to look in your own business: the questions your team answers just before someone buys. Put those answers within reach at the moment of decision.
The opportunity is the shopper who is interested enough to ask, but still needs an answer before paying.
Ava connects the conversation to your Shopify store.
Install Ava and you get a dedicated number for your store. Built for Shopify stores, its AI agent answers product and policy questions, looks up orders, and sends useful information to the customer by text during the call.
That last step matters. After discussing the purchase, the shopper receives a checkout link on the phone already in their hand. A discount code can travel with that link when your offer calls for one.
A shopper needs the return policy explained. They call the number on your store and ask about their specific concern.
Ava uses the policy you supplied to answer. The conversation gives the shopper room to ask a follow-up, and a checkout link by text provides a direct route back to the order.
Email is useful when a customer wants a written exchange. Chat serves people who prefer typing. A phone line adds a choice for the customer who wants to explain the question out loud and discuss the answer.
Hear the product before you install it.
Play Ava’s call demo below. Listen for the pacing, the responses, and the way the conversation moves toward checkout.
An abandoned checkout gives Ava a reason to call back.
With Ava’s Recover plan, outbound calls follow up on abandoned checkouts. The agent asks about the unfinished order, responds to objections, and can text a checkout link with a discount. You keep the recovered revenue: Ava charges no sales commission.
An abandoned-cart reminder brings the order back to mind. During a phone call, the shopper has a chance to explain why they left. That distinction makes the follow-up useful: the response addresses the concern standing between the shopper and the sale.
Use outbound recovery for customers eligible to receive your calls and texts, with the required consent. Start with a helpful conversation and an offer that makes sense for your margins.
A furniture shopper leaves a sofa in the cart. During an eligible recovery call, Ava explains the store’s delivery policy and texts the checkout link so the customer can finish the order.
For a supplement subscription, the hesitation is the commitment. Ava explains the billing schedule and cancellation terms from the store’s policies, then sends a link back to checkout.
A skincare customer is unsure which product to choose. The agent walks through the product information the brand supplies. Once the shopper has an answer, a text puts their checkout within reach.
Illustrative scenarios, not measured customer results. Recovery depends on the offer, customer eligibility, and store setup.
Give “Where is my order?” a faster route to resolution.
The value continues after checkout. A customer calls for an update; Ava looks up the order and can text the tracking number while they are on the line.
Resolving that request by phone removes a reason to send an email ticket. Your team gets more room to work on issues that need personal attention, instead of spending the day locating tracking details.
Ava also supports order edits and refunds. Set up its knowledge and operating rules around your store’s policies, then test those situations before handing it customer calls.
“Didn’t think customers would use it but they are and we’re discovering new questions, concerns”
Nectr.Energy · Shopify App Store review · December 3, 2025. Read merchant reviews
You still need visibility into what customers hear.
An AI agent represents your brand. Review Ava’s call recordings and transcripts, check the answers against your policies, and refine the information it uses.
When a call needs personal help, Ava supports transfers to a human or taking a message for follow-up. Keep that path clear so a difficult issue reaches your team.
Every call is transcribed, and you can download the transcripts to uncover new angles for your paid ads. Look for the concern that holds up a purchase, the benefit a customer asks about, or the reason they chose your product. Those conversations give you customers’ own words to build your next campaign around.
A delivery question can become an ad that explains exactly how the order arrives. If callers keep asking about a specific ingredient, test an angle that addresses it directly. Use the same insight to improve the landing page, so the promise in the ad leads to the answer the shopper came for.
Put the first week to work.
Install Ava, connect your store information, and check its answers with test calls. Choose questions from your actual support inbox so you are testing situations your customers already bring to you.
Then make the number easy to find on mobile. Place it near the buying decision with a simple invitation to call for help, and include it on your contact page.
Review the conversations alongside completed orders and support volume. For outbound recovery, compare results with a group that receives your existing follow-up only. Count the added sales after discounts and call costs; that is the result worth growing.
Give your next shopper a way to ask and a path back to checkout.
Start with 24/7 inbound support at $29/month, including 100 minutes. Additional minutes cost $0.10 each.
To add outbound abandoned cart calls, choose Recover at $99/month, with 400 minutes included and $0.08 per additional minute. Both plans include a seven-day free trial.
0% commission on recovered revenue. Ava never takes a cut of the sales it recovers for your store.
Start my 7-day free trial now →Your traffic is already arriving. Give the customer with a question a number that gets answered, even after your team has gone home.